Answers to FAQs

1. What types of accessories do you offer?

We offer a curated selection of fashion accessories, including earrings, necklaces, bracelets, rings, sunglasses, and hair accessories. Our collection is designed to add a touch of glamour to any outfit.

2. Do you sell accessories for special occasions?

Yes! Whether you're attending a special event, party, or just want to elevate your everyday style, our accessories range from bold statement pieces to subtle, elegant designs.

3. What materials are used in your accessories?

Our accessories are crafted from high-quality materials such as stainless steel,  and silver-plated metals, resin, acrylic, and crystals. 

4. How do I care for my accessories?

To keep your accessories in great condition, avoid exposure to water, perfumes, and lotions. Store them in a dry, cool place and clean them gently with a soft cloth after use to remove oils or dirt.

5. Can I return or exchange an accessory if I don’t like it?

Yes, we accept returns and exchanges on unworn items within 14 days of delivery. Items must be in their original packaging and condition. Please note that sale items are not eligible for returns or exchanges.

6. Do you offer custom or personalized accessories?

No, all of our accessories are pre-designed and ready to ship. We do not offer custom or personalized options.

7. How long will it take to receive my order?

Standard shipping within the country takes 5-10 business days. For international orders, shipping times may vary based on your location. We also offer expedited shipping options during checkout.

8. Do you ship internationally?

Yes, we ship to most countries worldwide. Shipping fees and delivery times will be calculated at checkout based on your destination.

9. What should I do if my order arrives damaged?

If your order arrives damaged, please contact us within 48 hours of receiving your package. We will arrange for a replacement or refund for the damaged item.

10. How do I track my order?

Once your order has been shipped, we will email you a tracking number. You can use this number to follow the progress of your package until it reaches you.

11. What payment methods do you accept?

We accept major credit cards, PayPal, Apple Pay, and Google Pay. All transactions are securely processed through our online checkout system.

12. Do you offer discounts or promotions?

Yes, we often run discounts and special promotions. Be sure to sign up for our newsletter or follow us on social media to stay updated on the latest offers.

13. How can I contact customer service?

You can reach our customer service team customercare@stylebydiva.com .

 We’re available Monday through Friday, from 9:00 AM to 5:00 PM (GMT), and we aim to respond within 24 hours.